Citibank Customer Service Ratings (4/5)

Citibank’s customer service is both tech savvy and warm, and this is a unique feature that one cannot find at many other banks.  When it comes to accessibility Citibank ranks right up there with its competitors, offering phone service, email, and visiting a branch in person.  Another interesting option is tweeting, in which one can tweet a question to @AskCiti with a banking question and one will respond to it in a reasonable amount of time.  The responses we received were always timely, although there were some questions that were not completely answered and required further questioning.  All of the representatives we came into contact with were both friendly and professional, which is what one would expect from a major bank these days.  Read the CitiBank Review for more information.

Customer Service