Customers Bank VS Key Bank

Which bank is better for you?

  • Financial Rates: 2.0 Star Icon
  • Customer Service: 5.0 Star Icon
  • Website Experience: 3.0 Star Icon
  • Bank Fees: 4.0 Star Icon
No Rate Information
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Pros:

  • Free ATM transactions and fee refunds
  • Variety of personal deposit accounts
  • Low opening required amounts
  • Bonus checking account offers good rates

Cons:

  • Accounts have low interest rates
  • Cannot open all accounts online
  • Tiered interest rates on accounts
  • Monthly fees for most accounts
  • Financial Rates: 3.0 Star Icon
  • Customer Service: 5.0 Star Icon
  • Website Experience: 5.0 Star Icon
  • Bank Fees: 3.0 Star Icon
No Rate Information
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Pros:

  • Savings account for kids
  • Many CD term length options
  • Business accounts are available
  • Relationship Rewards on certain accounts

Cons:

  • Low-interest rates and monthly fees
  • Amounts to waive fees is high
  • Not all checking accounts earn interest
  • High required amounts to open CDs
Customers Bank Review

Customers Bank accounts offer free ATM transactions at PLUS and NYCE ATMs. The Convenience checking account offers ATM fee refunds. To qualify for the refunds, you must have at least $5,000 in Customers Bank accounts.

There are a variety of personal deposit and business accounts available. Those include:

  • Convenience checking
  • Free checking
  • Bonus checking
  • Money market account
  • Reserve savings
  • CDs from 3-60 months
  • Loans and mortgages
  • Business accounts and lending options

The personal deposit accounts with Customers Bank have low opening required amounts. Each of the checking and savings accounts only require $10 to open. The money market requires $50 to open. The CDs require $500 to open.

The Bonus checking account earns competitive interest rates if you meet the qualifications. That requires you to spend $500 a month using your debit card. Those rates are much higher than the standard rates and are competitive with other online checking accounts. To open the Bonus checking account, you must use new money. You cannot use money already in a Customers Bank account.

Most of the accounts with Customers Bank do not offer competitive interest rates. The accounts offer rates similar to traditional bank rates. Customers Bank used to offer accounts with competitive interest rates. Those accounts are no longer available.

Not all accounts at Customers Bank can be opened online. Some accounts require visiting a branch location to open. They have branch locations in eight states. Not all products are available at every location. Contact customer service to see which accounts are available near you.

Money market accounts at Customers Bank have tiered interest rates. To earn the most competitive rates requires $250,001. Even the most competitive rate is not competitive with other online money market accounts.

Some Customers Bank accounts have monthly fees. The Convenience checking account has a monthly fee of $29 if you do not meet the requirements. You must keep a $5,000 balance in Customers Bank accounts to waive the fee. The money market account has a $5 fee if your balance falls below $1,000. The retirement savings account has a $5 fee if your balance falls below $100.

Read the full Customers Bank review.

Key Bank Review

KeyBank offers a savings account for kids 18 years old and younger. Their parent or guardian must have a KeyBank account. This account only requires $10 to open. There are no monthly fees or balance requirements. This savings account earns interest.

KeyBank has a variety of CD term lengths, including short-term CDs. The short-term lengths vary from seven days to six months. There are a number of tiered CD accounts. The terms vary from six months to 10 years with many options in between. The jumbo CDs range from seven days to 11 months.

KeyBank offers a variety of business accounts. Checking, savings, and CD accounts are available. A Mastercard and business loans are offered. Other business services include wire transfers and HSA accounts. Automated tax payments, electronic payments, and invoicing are other features of the business accounts.

KeyBank checking account and reward credit card holders earn rewards points. Points are earned by making debit and credit card transactions. Earn points by using online banking, ATMs, and mobile deposits. Direct deposit, automatic debits and credits, and online statements also qualify. Redeem points for gift cards, cash back, travel, and other items. There is an annual fee to earn rewards. Key Privilege or Key Privilege Select checking accounts do not have the annual fee.

The interest rates on KeyBank accounts are lower than other online-only accounts. The rates are competitive with typical bank rates. Most all KeyBank accounts have a monthly maintenance fee. The only checking account without fees is the KeyBank Hassle-Free account. That account does not earn interest. All KeyBank savings accounts have a monthly fee except the kids account.

The amounts required to waive the monthly maintenance fees are high. The lowest amount required for checking accounts is $500. The other checking accounts require $10,000 to $100,000. KeyBank savings accounts require $300 to $25,000 to waive the monthly maintenance fees.

Not all KeyBank checking accounts earn interest. The only two interest earning accounts are the most expensive accounts to keep open. To waive the monthly fee you must keep $10,000 to $100,000 in KeyBank accounts. You can also waive the fee by having a mortgage through KeyBank. Direct deposits totaling $1,000 to $5,000 each month also waives the fee.

The amount required to open a CD is $2,500 for the short term CDs and the tiered CDs. The jumbo CDs require $100,000 to open. You earn Relationship Reward points for opening any of the KeyBank CDs.

Read the full Key Bank review.

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