If you have a question, the Chief Customer Advocate is there to help. This person works with the CEO of Nationwide to ensure the customer's needs are being met. If you have a policy problem or a question about a statement, call the Chief Customer Advocate.

Nationwide customers can make eight transactions at any ATMs each billing cycle. Nationwide will not charge you a fee, but the ATM owner might. If you are a premier member, you get unlimited ATM transactions without fees. To be a premier member, you must have another bank account, loan, credit card, or an insurance policy with Nationwide. There are over 77,000 surcharge-free ATMs.

As a premier member, you earn cash back on your debit card purchases. If you use your debit card for at least $1,200 in purchases each month, you will earn 0.25% on those purchases. The reward cap is $20 per month. This reward will not start until your account is active for 180 days.

Opening a savings or checking account with Nationwide only requires $25. You start earning competitive interest rates with the $25 you deposit to open the account.

Nationwide uses Popmoney to transfer money between people. Money transferred with Popmoney is not instant. The delivery takes three business days. If you want the money sent instantly, it will cost $0.25 per transaction. Each transfer must be at least $5.

To open a CD, you must have at least $500. Once you open an account, you can choose from three month to five-year CDs.

Nationwide does not offer credit cards or prepaid cards anymore. If you already have a prepaid card, you can use it until the money is gone, but you cannot reload money onto it. If you currently have a credit card with Nationwide, you can use it as normal, but Nationwide is no longer taking credit card applications.

There is a fee if you do not use your checking account for 365 consecutive days. On the 366th day, a $5 fee will be charged. Each month the account is not active will have a $5 fee. To avoid the fee, sign up for direct deposit.

Read the full Nationwide review.

NASB offers a variety of personal deposit accounts. They offer a free, student, and interest-earning checking account. A variety of savings accounts are available as well. They offer student savings, stepping stone savings account, and a premier account. Their CD terms range from six months to 120-month terms.

Most NASB accounts have low opening required amounts. Most of the savings accounts require $25 to $500 to open. The performance savings account does require $5,000 to open. Most of the checking accounts require $50 to $1,000 to open. The money market account and CDs have higher opening required amounts. They require $1,000 to $5,000 to open.

Most NASB accounts offer competitive interest rates. The rates are competitive with other online accounts. The rates are higher than typical bank rates. Two checking accounts earn interest. Those rates are higher than typical bank rates, but not competitive with online checking accounts.

All NASB accounts offer online and mobile banking. With mobile banking, you can deposit checks, transfer funds, and see account balances. You can pay bills through online or mobile banking. With the mobile app, you can access NASB’s personal finance management tool.

North American Savings Bank accounts have monthly maintenance fees. The fees for each account are $7.50 a month. To waive the fees, you must keep a set account balance. Those balances range from $100 to $15,000 depending on the account.

Most all NASB accounts have tiered interest rates, even the CDs. To earn the most competitive interest rates requires a high account balance. To earn the most competitive rates for CDs requires $5,000 to $10,000. The checking account requires $2,500. The money market account requires $50,000 to earn the best rate. The savings accounts require $50,000 to $75,000 to earn the most competitive rate.

Not all NASB accounts are able to be opened online. Some accounts require visiting a branch location to open. North American Savings Bank offers special online accounts and in-branch accounts. Their website makes it easy to see which accounts are online and which are in-branch accounts.

North American Savings Bank does not offer business deposit accounts. They offer commercial lending options and construction and development loans. NASB only offers personal deposit accounts. Those accounts include savings, money market, and checking accounts, as well as CDs.

Read the full North American Savings Bank review.