If you have a question, the Chief Customer Advocate is there to help. This person works with the CEO of Nationwide to ensure the customer's needs are being met. If you have a policy problem or a question about a statement, call the Chief Customer Advocate.

Nationwide customers can make eight transactions at any ATMs each billing cycle. Nationwide will not charge you a fee, but the ATM owner might. If you are a premier member, you get unlimited ATM transactions without fees. To be a premier member, you must have another bank account, loan, credit card, or an insurance policy with Nationwide. There are over 77,000 surcharge-free ATMs.

As a premier member, you earn cash back on your debit card purchases. If you use your debit card for at least $1,200 in purchases each month, you will earn 0.25% on those purchases. The reward cap is $20 per month. This reward will not start until your account is active for 180 days.

Opening a savings or checking account with Nationwide only requires $25. You start earning competitive interest rates with the $25 you deposit to open the account.

Nationwide uses Popmoney to transfer money between people. Money transferred with Popmoney is not instant. The delivery takes three business days. If you want the money sent instantly, it will cost $0.25 per transaction. Each transfer must be at least $5.

To open a CD, you must have at least $500. Once you open an account, you can choose from three month to five-year CDs.

Nationwide does not offer credit cards or prepaid cards anymore. If you already have a prepaid card, you can use it until the money is gone, but you cannot reload money onto it. If you currently have a credit card with Nationwide, you can use it as normal, but Nationwide is no longer taking credit card applications.

There is a fee if you do not use your checking account for 365 consecutive days. On the 366th day, a $5 fee will be charged. Each month the account is not active will have a $5 fee. To avoid the fee, sign up for direct deposit.

Read the full Nationwide review.

The interest rates for Rising Bank accounts are competitive. The rates are competitive with other online accounts. They are much higher than typical bank rates. The rates are not tiered. Any amount above the required opening amount earns competitive interest rates.

The Rising Bank high yield savings account and the regular CDs have low opening amounts. The regular CDs are available in one, two, and three-year CDs. These CDs and the savings account each only requires $1,000 to open.

There are no monthly fees on the high yield savings account. This account is free. To earn interest, you must keep $1,000 in the account. The CDs only have a fee if you withdraw money before the CD reaches maturity.

Rising Bank offers two Rising CDs. These come in 18-month and 36-month terms. Each of these CDs requires $25,000 to open. During the CD term if interest rates increase you can increase the rate on your CD. The 18-month CD allows for one rate increase; the 36-month allows two rate increases. When you increase the rate of the CD, you can also deposit more money into the CD.

Rising Bank has limited types of accounts available. They offer a high yield savings account and CDs. The CD terms range from one year to three-year terms. There are not a wide variety of term lengths available through Rising Bank. They offer regular CDs, one jumbo CD, and two Rising CDs. Rising Bank does not offer a money market account or checking accounts. No business accounts are currently available.

The Rising CDs and the jumbo CD have high opening amounts. The Rising CD terms each require $25,000 to open. The jumbo CD has one term length, and it requires $100,000 to open the account. You must keep these amounts in the CDs to earn interest.

The interest rates for the Rising Bank high yield savings account are not fixed. Rising Bank may change the rate you earn on your account at any time. The bank does not have to notify you if the rates change. Interest credits to your account every month for the savings account and every three months for CDs. If you close your accounts before interest credits, you will not receive the earned interest.

Rising Bank offers limited ways to contact customer service. Reach a representative through phone, mail, or email. They are open Monday through Friday. The Rising Bank website says their customer service representatives offer personalized help. The ways to contact someone are limited though.

Read the full Rising Bank review.